Privacy Policy

Last updated: March 11, 2026

1. Introduction

QuickFeedback ("we", "our", "us") operates the QuickFeedback platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect the following types of information:

  • Account information: name, email address, and password when you register.
  • Business profile data: business name, address, Google Review link, and logo that you provide.
  • Customer data: email addresses of customers you send review requests to.
  • Rating and feedback data: scores and comments submitted by your customers.
  • Usage data: browser type, IP address, pages visited, and interaction timestamps collected automatically.

3. How We Use Your Information

  • To provide and maintain the service, including sending review requests on your behalf.
  • To process ratings and route customers to Google Reviews or private feedback forms.
  • To send you service-related notifications (e.g., negative feedback alerts).
  • To improve the platform and develop new features.
  • To comply with legal obligations.

4. Data Sharing

We do not sell your personal data. We may share information with:

  • Service providers: email delivery, hosting, and analytics providers that help us operate the platform.
  • Legal requirements: when required by law, regulation, or legal process.

5. Data Retention

We retain your data for as long as your account is active. When you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), secure password hashing, and access controls. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Export your data in a portable format.
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at the email below.

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].